1. How many days do I have to return a product?

Our return policy lasts for 7 days. If 7 days have passed since your purchase or delivery, unfortunately, we cannot offer you a refund or exchange.

2. Can I return a sale item?

No. Only regular-priced items may be refunded. Sale items cannot be refunded, so please choose carefully when buying discounted products.

3. Who pays for return shipping?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. How do I start a return?

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. instead, mail your product to our physical address

5. When will I get my refund?

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

6. How long does delivery take?

Generally, deliveries take 5-7 working days, excluding Sundays and public holidays. However, delays may occur due to weather conditions or courier disruptions.

7. Which courier services do you use?

We collaborate with reputed national courier services to ensure the safe and reliable delivery of your orders.

8. Why is my order delayed?

Delivery times can be affected by external factors beyond our control, such as unexpected transportation delays, weather conditions, or strikes.

9. What should I do if I haven’t received my refund yet?

First, check your bank account again. Then contact your credit card company and your bank, as there is often some processing time before a refund is officially posted. If you still have not received it, please contact us at Hifafashions@outlook.com.

10. Is the information on the website accurate?

We strive for accuracy, but we do not provide a warranty or guarantee as to the accuracy or completeness of the information found on the website. Your use of any information or materials is entirely at your own risk.